For Personal Assistance, you can WhatsApp us on +91 9137407527.

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Help Center
FAQ

Order Queries
Payment/Returns
  • How can Domestic Customers make a payment?
  • How can Domestic Customers make a payment?

    • You can pay your way! 💳💸

    1️⃣ Cards & Online Banking
    We take Visa, MasterCard, AmEx, Maestro, and more! Just pop in your card number, expiry date, CVV (on the back), and hit pay. You’ll be redirected to your bank’s page to finish up with an OTP or 3D Secure password. Easy peasy!

    2️⃣ Cash on Delivery
    Not feeling online payments? No stress. Check if COD is available for your pin code, and you’re good to go!

    3️⃣ Direct Bank Transfer
    Want to wire it directly? Here’s our deets:

    • Name: Mirraw Online Services Pvt. Ltd.
    • A/C No.: 06262560006234
    • Bank: HDFC Bank
    • Branch: Null Bazar, Mumbai
    • IFSC: HDFC0000626
    • SWIFT: HDFCINBBXXX

    Pay however suits you best! 🚀

  • I want to cancel my order?

    If you need to cancel your order, you can do so within 24 hours of placing it.

    Once your cancellation request is accepted, we will process your refund within 24 to 48 hours, either to your wallet or the original payment source.

    For assistance, you can:

     

    Please include your cancellation reason when reaching out.

  • Payment Failure

    If your payment gets debited and you receive a cancellation email, just reach out to our Sales team.

    If the amount isn't reversed, contact us with your payment details, and we’ll check it out for you! 💸

  • How can I know the status of my refund?
  • How can I know the status of my refund?

    • Refund will be initiated after we receive the
    item and it passes the quality check.

    Refund time depends on the mode of refund.

    Wallet refunds is being processed within 24 to
    48 hours of the product received

    Online Transactions will be processed within 7 to
    9 working days of product received.
     

     

  • What are the modes of refund available after cancellation?
  • What are the modes of refund available after cancellation?

    • We offer refund methods as per your payment mode.

    Wallet
    Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
    NEFT transfer - Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

  • Know More About Our Return Policy
    1. We have a self return policy. In order to return the product you will have to pack the item and ship it to our address which will be informed to you in E-mail once you select the products to return on our Return panel. 2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions : - Item was delivered to you in a damaged / defective condition. - Item was not as per the image displayed on the website. 3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you. 4. The cost of return shipping will not be covered by Mirraw.com. Any customs duty charged will not be covered by Mirraw.com and will be deducted from the refund amount. 5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Mirraw. 6. Any Custom / Standard Stitched Item or Lingerie Set items cannot be exchanged or returned.
  • Who pays for shipping and what are the return charges?

    The shipping costs for
    returns are typically covered by our company. We provide reverse pick-up
    services across India for most areas.
    In cases where the
    product cannot be picked up due to being in a remote area or no service
    available, we request the customer to ship the product back to us. In such
    instances, we reimburse the shipping cost, up to a maximum of 100 INR.

  • I have issue regarding Custom/Standard Stitching Charges
    Please refer www.mirraw.com/pages/stitching_information if you still have issue please contact us for further assistance.
  • What should I do in case of Debit Card / Credit Card Failure?
    In the case while making the payment, amount is debited and you get a cancellation email ,the amount is reversed back to your account within 72 hours . In case the amount is not reversed please contact us with the payment details so that we can check from our end
  • I have issue regarding Shipping charges
    You still have issue please contact us for further assistance.
  • In how many days the returns will be accepted?

    Returns can be requested within 7 days of delivery.

  • How and when will I get my refund?

    You will receive your
    refund once the pick-up is completed. For cash on delivery (COD) refunds, the
    amount can be transferred via NEFT or through the Cash free link.


    NEFT (National
    Electronic Funds Transfer) is a bank transfer method. You can upload your bank
    details while proceeding with returns.


    Cash free is a payment
    gateway that facilitates instant payments.


    To use the Cash free
    link:


    You'll receive the Cash
    free link via WhatsApp, email, or text message.


    Click on the link, and
    it will prompt you to verify how you want to proceed with the payment.

    There are two options:


    Bank: Upload your bank
    details and verify them with an OTP.


    GPay: Verify your
    registered contact number with an OTP, and the refund will reflect instantly in
    your account.


    Please Note the link
    will be valid for 7days


    For prepaid orders,
    refunds will be processed to the original source of payment. You can expect the
    refund to reflect in your account within 5 to 7 business days.

  • Which products are not eligible for returns?
    1. Sarees with stitched blouses
    2. Customized and personalized products 
    3. Standard stitching and accessories
    4. Home decor products
    5. Products purchased during the Clearance Sale
    6. All Islamic products (kaftan, abaya, etc.).
    7. Luxe Products.

    Returns for eligible products are subject to approval.

  • How does COD works?

    To pay via Cash on Delivery (COD), simply select the 'Cash On Delivery' option on the payment page during checkout.

    Please note, COD is available only in selected pincodes. Feel free to check if your location is eligible! 😊

  • Why can't I see the COD option on my payment page?

    If you don’t see the COD option on your payment page, it could be because our courier partners don’t support Cash on Delivery for your delivery address.

    Feel free to reach out to us if you need assistance or alternative payment options! 😊

  • How can I return a product?

    . Log in to your
    account on the Desktop or Mobile Website.


    . Enter your email ID
    and password, then click on login.


    . Once logged in, go to My Orders.


    . Select the product
    you want to return.


    . Choose the reason for
    the return.


    . Add any additional
    notes in the provided note box.


    . If you received the
    wrong product or it arrived damaged, upload images as instructed.


    . Please note that
    wrong product, damage, or color mismatch will be investigated with our vendor.

    . Upon approval, the
    reverse pick-up will be confirmed within 48 to 72 hours.

    . Once the order is
    picked up, refund or wallet processing will occur as per our system.

Others
  • Contact Information for Order Related Queries
  • Contact Information for Order Related Queries

    • Got an order issue or question? Here’s how to hit us up:

    ⏳ Please allow 24-48 hours for email responses.

    Phone Numbers:
    📞 UK: +441-214-614-192
    📞 Canada: +15-817-054-535
    📞 US/Global: +19-494-645-941

    📞 India: +91 2266484300

    Email: mcare@mirraw.com

    Slide into our WhatsApp here: https://wa.link/vx1pbv

    We got you covered! 😎

  • Sales Contact Information
  • Sales Contact Information


    • Got questions about sales or a specific product? Here’s how to reach us:

    🌐 Link: www.mirraw.com/pages/help_center

    📞 India: +91 84250 49812
    📞 International: +1 760 678 1780

    Slide into our WhatsApp here: https://wa.link/vx1pbv

    ⏳ For emails, please allow 72 hours for a response.

    We got your back! 💬

  • Bulk Order and Wholesale Order Inquiry

    We address small Boutiques, Retail Stores, Resellers and folks wanting to start new business across India, USA, UK, UAE, Canada, UK, Australia, Singapore, Malaysia, Kuwait and rest of the world. Please send your requirements (product lists) you are interested in along with quantities required by contacting us and we'll get back to you with quotes and delivery timelines.

  • Wallet/Coupon
  • Why am I not able to pay from my wallet?
    • We are sorry for the inconvience, please contact us on customer support
  • Why my wallet is showing wrong balance?
    • We are sorry for the inconvience, please contact us on customer support
  • Why am I not able to use my coupon?
    • We are sorry for the inconvience, please contact us on customer support
  • Sell on Mirraw.com

    You can sell your product on our website, for more information, For ,more information please contact our vendor support team at sell@mirraw.com

  • Product Inquiry
    Please while asking us about particular product , Please mention the Product Id which you can find on the product discription page Please contact our contact our sells team for further assistance.
Manage your account
  • Delete my account
    Please contact our customer support for further assistance.
  • I am unable to login into my account
    We are for sorry for your inconvience Please try resetting the password, If problem stays then contact the customer care
  • Unsubscribe from the Promotional Emails
    Please contact our customer support for further assistance.
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